Privacy Policy

Who we are

Urban Dwaar is an independent real estate advisory based in Goregaon, Mumbai. We help home buyers and investors evaluate RERA-registered projects across Mumbai, Thane, Navi Mumbai, and Pune. We are a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDP Act).

What data we collect

We collect the following categories of personal data:

• •Name — collected when you submit an enquiry form
• •Mobile phone number — same source
• •Property interest and budget range — same source
• •WhatsApp conversation content — if you contact us via WhatsApp
• •Page visit data (anonymised) — via Google Tag Manager
• •IP address — retained for security rate-limiting, auto-deleted after 30 days

Why we collect it (purpose)

We collect your name and phone number solely to:

• •Respond to your property enquiry
• •Connect you with an Urban Dwaar advisor
• •Send you information about properties you expressed interest in

How long we keep it (retention)

We retain your personal data for a maximum of 12 months from the date of your last interaction with us. After 12 months with no further contact, your personal identifiers (name and phone number) are permanently deleted from our systems.

Anonymised analytics data (page views, conversion events) may be retained longer for business analysis — this data cannot be used to identify you.

Your rights under DPDP Act 2023

You have the following rights regarding your personal data:

• •Right to access: Know what data we hold about you
• •Right to correction: Ask us to correct inaccurate data
• •Right to erasure: Request permanent deletion of your personal data
• •Right to withdraw consent: Withdraw your consent at any time. This does not affect the lawfulness of processing before withdrawal.
• •Right to grievance: Raise a complaint with us or with the Data Protection Board of India

To exercise any of these rights, use the form below or contact our Grievance Officer.

Data rights request form

Use this form to submit any data rights request.

Cookies and analytics

We use Google Tag Manager (GTM) and Meta Pixel to measure how visitors use our website. These tools collect anonymised data about page visits and form submissions. No personally identifiable information is shared with these platforms.

You can opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout

Data security

We store personal data in Supabase, a SOC 2 Type II certified cloud database platform. Access to personal data is restricted to:

• •The Urban Dwaar advisor (via password-protected admin panel)
• •Server-side functions that process form submissions

All data transmission is encrypted via HTTPS (TLS). Admin access requires authentication and sessions expire after 8 hours.

Grievance Officer

For any privacy-related concerns or to exercise your data rights, contact our Grievance Officer:

If your concern is not resolved, you may contact the Data Protection Board of India at: dpbi.gov.in (once operational)

Changes to this policy

We may update this policy as our practices evolve or as required by law. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via our website.